FAQs

Thank you for your support! To subscribe, you can go to www.aberdeeninsider.com and click the subscribe button at the top of the page and follow the prompts from there. If you are on a mobile device, you can find the subscription link under the logo at the top of the page or in the site menu (three horizontal lines at the top of the page).

You can also click this link to the subscription page. 

Please contact our office if you have any issues. 605-226-3481.

Aberdeen Insider gift subscriptions make great gifts, and you can purchase them both online and in our office. Make sure that your recipient isn’t already a subscriber. If your recipient already subscribes, we can extend their subscription-just call the office. If they do NOT currently subscribe, you can follow these instructions:

To gift online:

  1. Click the “Subscribe” button at the top of the homepage.

  2. Choose “Gift Subscriptions”.

  3. Select which plan you want to give as a gift and submit.

  4. The first screen will ask for YOUR information as the purchaser. If you have an account and are logged in, your info may populate here for you. If not, enter your contact information and click submit. This will create a user account so you can renew the subscription you are gifting when it renews.

  5. The next step is to enter your payment info. When this is done, a box will ask you for your name as the gift-er, the name of the recipient, and an email to send a redemption code to. If the recipient does not have an email address, you may wish to use a second email of your own to activate the new subscription for them or call the office for help activating on behalf of the recipient.

Please call our office if you have any questions or need help with your subscription, at 605-226-3481

Thank you for subscribing!  Many times, the reset emails land in a junk or spam folder in the email account. If you have already checked there and still did not get a reset email prompt, please contact the office so we can help you to troubleshoot the issue. 605-226-3481.

Our weekly print edition of the Aberdeen Insider is mailed out every Thursday. Our local subscribers say that it is generally delivered sometime between Friday and Tuesday and is fully reliant on the USPS to get it to your mailbox once it leaves our printer. If you live out of state, we expect it may take longer to reach you, especially during periods with heavy mail delivery or federal holidays. Holidays and USPS staffing can greatly affect the delivery time.

If you have not received your paper by the following Tuesday and you were subscribed to a print option prior to 5pm on the Monday prior to the mailing, call the office so that we can verify that your mailing address is correct and check to see if it was on the list for delivery that week. If it is confirmed that it was mailed out to you, we recommend following up with the post office or postal carrier.

Thank you for your support! We can certainly do this for you! We’ll just need an email that we can send the subscription form and invoice to. Our bookkeeper Wendy will send an invoice and subscription form to you as soon as possible. You can pay the invoice online and print it for your records, or you can print the invoice and send back via mail. When you return the form, be sure to check the box that indicates that you are a tax-exempt entity and include documentation of exemption with your payment. We will send a confirmation email to you to let you know when your subscription is active. Keep an eye on your junk/spam folder, as it may be routed there depending on your email security settings. Let us know if you will need a W-9.

Each digital subscription is intended for your entire household. You can be logged in to multiple devices with the same password to read the articles. You can simply log into the website at www.aberdeeninsider.com with your username email address and the password you used before. Make sure you click the box that says “remember me” to go straight to the articles without needing to log in each time.

Thank you for subscribing!  Take a look at your subscription within your logged in account. If you subscribed to the print copy only, the digital content won’t be available. You can change your subscription by clicking “My Account” in the footer at the bottom, select “Subscription” and click “Change Plan.” When you select the new plan, the checkout page will adjust for any difference in cost with a prorated charge if you are upgrading to a higher package. 

If you are subscribed to the correct package, it’s possible that your device may be set to remember a prior password, or you may have inadvertently saved an incorrect password on your device. If you have tried these two fixes and are still not able to access your subscription, please contact our office at 605-226-3481 and we can help you to further troubleshoot the issues. 

Unfortunately, no. Each user account can only have one username and one password. The email account you designate will be the username when the account is created. All of your household members will have access to the Aberdeen Insider using one shared username and one password. Make sure that your password is unique to the subscription to ensure that your email account remain secure. 

If you sign up for the email newsletter, you can sigh up for this service with different email accounts, but you will need to use the household username and password to access the subscription. If you check the box that says, “remember me,” clicking an article within the email will take you to the Aberdeen Insider website and if you are already logged in, you can go straight to the article to read the full content. 

Thank you for subscribing! When you are logged in to your subscription account, go to the “My Account” link at the bottom of the homepage on both desktop and mobile, select “Subscriptions” and click “Change Plan.” When you select the new plan from the drop down and follow the prompts on the screen to continue through the checkout page and if there is an additional cost, you will be prompted to pay the difference with a prorated charge if you are upgrading to a higher package. Please reach out to our office if you have any issues with changing your subscription.  605-226-3481

Follow these steps to update your contact information:

  1. Log into your account.
  2. Click on Account link near the top of the page.
  3. The next screen will show your current contact information, update the information as needed.
  4. Click the Save Profile button to save your changes.

For print subscribers, please note: address changes need to be completed by 5pm on Mondays to ensure print editions are mailed to the new address. Mail forwarding won’t guarantee delivery because publications aren’t forwarded by the Post Office.

Follow these steps to update your payment information:

  1. Log into your account
  2. Click on the Account link near the top of the page.
  3. Click on the Subscriptions button.
  4. Click on the Update link to update payment infomation.
  5. The next screen will ask you to provide your updated payment information.
    Please Note: ACH may take up to 5 business days to process
  6. Click Submit and you’re done!

We don’t currently have a classified section, but we’re working on it! It’s in the works and we’re hoping to have that launched soon but we have a few details yet to work out. In the meantime, if you would like to place an ad for your event, announcement, or item, click here to see our ad rates for our current print and online advertising opportunities.

While an app may come later on, currently we do not have an official app.  On most devices, however, you can create a shortcut to your home screen that actually takes up far less memory than an app would. While you are on www.aberdeeninsider.com, follow the instructions below for your particular device/browser. 

Firefox and Chrome: For those using Firefox or Chrome internet browsers, click the three dots in the top right corner and choose “Add to Home Screen.”

Safari: For those using Safari, click the share button at the bottom of the screen (this is the square with the up arrow). Swipe up to see a list of options and choose “Add to Home Screen.”

Please note that you may have to refresh your browser to get the latest updates to the website.

While an app may come later on, currently we do not have an official app.  Our website is built with mobile access in mind so an app isn’t entirely necessary and on mobile devices, phones or tablets, you can create a shortcut to your home screen that actually takes up far less memory than an app would. While you are on www.aberdeeninsider.com, follow the instructions below for your particular device/browser. 

Firefox and Chrome: For those using Firefox or Chrome internet browsers, click the three dots in the top right corner and choose “Add to Home Screen.”

Safari: For those using Safari, click the share button at the bottom of the screen (this is the square with the up arrow). Swipe up to see a list of options and choose “Add to Home Screen.”

Please note that you may have to refresh your browser to get the latest updates to the website. Also, if you receive the daily email, we recommend saving the shortcut using the browser that opens when you click the link in the email to avoid needing to save your browser multiple times. 

While an app may come later on, currently we do not have an official app.  On most devices, however, you can create a shortcut to your home screen that actually takes up far less memory than an app would. While you are on www.aberdeeninsider.com, follow the instructions below for your particular device/browser. 

Firefox and Chrome: For those using Firefox or Chrome internet browsers, click the three dots in the top right corner and choose “Add to Home Screen.”

Safari: For those using Safari, click the share button at the bottom of the screen (this is the square with the up arrow). Swipe up to see a list of options and choose “Add to Home Screen.”

Please note that you may have to refresh your browser to get the latest updates to the website.

Yes! You can send letters to [email protected].  Please keep the word count to 150 words or less and include your name and hometown with your submission. We will not publish anonymous letters to the editor. 

Full obituaries are published online as we receive them free of charge and are accessible at www.aberdeeninsider.com to paid subscribers. The Aberdeen Insider will print a list of obituary service announcements in the print edition from the past week and will print the full obituaries for a fee. Families wishing to have an obituary published digitally or in print should work through the funeral home that is handling your loved one’s arrangements to submit the obituary and a photo.  

Please reach out with any questions at [email protected]